We are covered by the Federal Privacy Act and it’s National Privacy Principals (NPPs), which set out standards for the collection, use, disclosure and handling of personal information.
We collect personal information to be able to provide out various services. These inlcude, insurance broking, claims management, risk management consulting, other forms of insurance services (including risk insurance), employee benefits.
We also use it to help develop and identify products and services that may interest clients, conduct marker or customer satisfaction research, develop, establish and administer alliances and other arrangements with other organisations in relation to the promotion, administration and use of our products and services. For more information please contact us.
How we use and disclose personal information
We do not use or disclose personal information for any purpose that is unrelated to our services and that you would not reasonably expect (except with your consent).
We have a duty to maintain the confidentiality of our clients’ affairs, including personal information.
Our duty of confidentiality applies excepet where disclosure of your eprsonal information is with your consent or compelled by law.
We usually disclose personal information to third parties who assist us or are involved in the provision of services.
For example: in arranging and managing your insurance needs we may provide information to insurers, reinsurers, our advisers such as loss adjusters, lawyers and accountants and others involved in the cliams handling process.
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use or disclose it.
If the required persoanl information in not provided, we or any involved third parties may not be able to provide appropriate services.
Security of your personal information
We endeavour to protect any personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification and disclosure.
If wesend you information about our services or products, or you do not want us to disclose your personal information to any other organisation (including related bodies corporate) you can opt out by contacting our office on the number listed below.
How to contact us
Telephone: (02) 6262 6115
Civic Insurance Brokers
GPO Box 420
Canberra, ACT, 2601
Fax: (02) 6262 6106