IF You Have Any Complaints
Q. Who can I talk to if I have a complaint about the advisory services?
A. If you have a complaint about the services provided, you should take the following steps:
- 1. Contact your adviser and tell them about your complaint.
- 2. If your complaint is not satisfactorily resolved within three days, please call us on (02) 62626115 or put your complaint in writing and send it to us at: GPO Box 420, CANBERRA, ACT, 2601
Fax (02) 62626106
We will endeavour to resolve your complaint quickly and fairly.
If you still don’t receive a satisfactory outcome, Civic Insurance Brokers is a member of The Financial Ombudsman Service (FOS), an independent private complaint body funded by its corporate members.
You can call The FOS from anywhere in Australia on 1300 78 08 08, or visit their website www.fos.org.a
The FOS resolve complaints between consumers and providers of financial services (such as insurance brokers). Any decision made by The FOS is binding on us as a member of the scheme.